HOW MUCH DOES SHIPPING COST?
AUSTRALIA & NEW ZEALAND
We offer STANDARD SHIPPING for a flat rate 8 AUD or PRIORITY SHIPPING for a flat rate of 15 AUD.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are dispatched from our central warehouse located near Hong Kong and are generally delivered within 6-10 business days for Standard Shipping and 3-5 business days for Priority Shipping.
Please Note: For Standard Shipping we use a 3rd party courier to the destination country. Please be aware the tracking information will not update immediately and until the order has arrived to the destination country, cleared customs and scanned into the local couriers warehouse it will not show its current process.
Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.
During holiday season delays in general shipping times may be effected. Your delivery is our absolute priority and we ask for your patience during these periods.
CAN I TRACK IT?
Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive please email firstname.lastname@example.org
All orders require a signature on delivery.
Make sure your delivery address is attended during business hours.
We cannot send to PO Boxes, Locked Bags, Parcel Lockers, please ensure a street address is given.
WHICH COURIER SERVICE DO YOU USE?
We use Auspost, NZ Post, Toll Priority and DHL Express Worldwide.
Please note, very rarely items may not be available. In this instance, we will be in touch and offer you a replacement size/colour or full refund for the unavailable item.
AM I RESPONSIBLE FOR DUTIES & TAXES ON TOP OF MY ORDER?
Duties and taxes may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.